The Spark Infrastructure Whistleblower Service is an independent and confidential service available to receive information relating to improper conduct, unlawful or unethical behaviour and supports Spark Infrastructure’s values and Code of Conduct.

Any breaches of the Code of Conduct, related policies, and issues that may adversely affect Spark Infrastructure. This may include any criminal offence, breach of legal obligation, unsafe behaviour, harassment or bullying. See the ‘About’ page for additional matters that may be reported.

Spark Infrastructure has engaged an independent consultant, Stopline, to manage the receipt, recording and reporting of serious misconduct. Stopline is an independent, confidential and impartial conduit for information that enables the reporting of improper conduct. Stopline has people experienced in handling sensitive information from stakeholders.

Stopline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies, local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au

No. Your disclosure to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to the Speak Up Coordinator at Spark Infrastructure. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date.

Stopline enables employees, contractors and stakeholders to report in good faith, suspected misconduct via telephone, email, internet or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the Speak Up Coordinator at Spark Infrastructure. The program then necessitates procedural requirements dealing with and finalising the outcome of the disclosure.

A person within Spark Infrastructure is responsible for ensuring that all serious complaints are handled appropriately. The Speak Up Coordinator is responsible for Spark Infrastructure’s role in managing disclosures and being the contact point for both Stopline and Spark Infrastructure.

You can telephone the Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week.  A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST).  Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), email or mail.

The strength of Stopline is that all allegations will be professionally managed by trained Stopline staff. The experience of Stopline is that vexatious calls occur very infrequently. Stopline focuses on the message, not the messenger. The Speak Up Coordinator may decline to investigate the matter if satisfied that the disclosure is trivial, frivolous or vexatious.